aster.cloud aster.cloud
  • /
  • Platforms
    • Public Cloud
    • On-Premise
    • Hybrid Cloud
    • Data
  • Architecture
    • Design
    • Solutions
    • Enterprise
  • Engineering
    • Automation
    • Software Engineering
    • Project Management
    • DevOps
  • Programming
    • Learning
  • Tools
  • About
  • /
  • Platforms
    • Public Cloud
    • On-Premise
    • Hybrid Cloud
    • Data
  • Architecture
    • Design
    • Solutions
    • Enterprise
  • Engineering
    • Automation
    • Software Engineering
    • Project Management
    • DevOps
  • Programming
    • Learning
  • Tools
  • About
aster.cloud aster.cloud
  • /
  • Platforms
    • Public Cloud
    • On-Premise
    • Hybrid Cloud
    • Data
  • Architecture
    • Design
    • Solutions
    • Enterprise
  • Engineering
    • Automation
    • Software Engineering
    • Project Management
    • DevOps
  • Programming
    • Learning
  • Tools
  • About
  • Engineering
  • Tools

Google Cloud And HashiCorp Deliver A More Efficient Approach For Cloud Support Services

  • aster_cloud
  • November 23, 2022
  • 4 minute read
Cloud customers of all sizes require a means to reduce unplanned downtime, scale, and increase productivity while extracting the optimal value from their cloud environments. According to a leading cloud analyst, a majority of today’s businesses operate multi-cloud environments, so essential support services must also be prepared to efficiently address complex cloud environments to meet each organization’s business imperatives for sustaining a competitive advantage.
After careful collection of customer feedback, Google Cloud and HashiCorp have engaged in a joint collaboration with a focus to develop a more effective support model for customers who subscribe to both Google Cloud and HashiCorp products. This innovative approach enables Google Cloud Premium Support customers and HashiCorp Terraform customers to benefit from a seamless support process which answers the who, where, when and how for technical issues and enables a faster route to resolution.

A robust cloud support approach

Improving customer satisfaction remains at the heart of the service challenge for technical support requirements for both organization’s customers. As a result, this proven approach was designed to deliver a simplified yet efficient cloud support experience enabling customers to access a seamless, multi-cloud support service where issues are identified, addressed and resolved. This responsive support model eliminates customer uncertainty and ensures that technical issues, no matter the origin of submission, both Google Cloud and HashiCorp support teams place each customer’s issue as a priority in their respective support queues to progress the technical case with awareness made available to both organizations till the issue has been resolved.


Partner with aster.cloud
for your next big idea.
Let us know here.



From our partners:

CITI.IO :: Business. Institutions. Society. Global Political Economy.
CYBERPOGO.COM :: For the Arts, Sciences, and Technology.
DADAHACKS.COM :: Parenting For The Rest Of Us.
ZEDISTA.COM :: Entertainment. Sports. Culture. Escape.
TAKUMAKU.COM :: For The Hearth And Home.
ASTER.CLOUD :: From The Cloud And Beyond.
LIWAIWAI.COM :: Intelligence, Inside and Outside.
GLOBALCLOUDPLATFORMS.COM :: For The World's Computing Needs.
FIREGULAMAN.COM :: For The Fire In The Belly Of The Coder.
ASTERCASTER.COM :: Supra Astra. Beyond The Stars.
BARTDAY.COM :: Prosperity For Everyone.

“Google Cloud is an important partner to HashiCorp, and our enterprise customers use HashiCorp Terraform and Google Cloud to deploy mission critical infrastructure at scale. With 70 million downloads of the Terraform Google Provider this year and growing, we’re excited to collaborate closely with Google Cloud to offer our joint customers a seamless experience which we believe will significantly enhance their experience on Google Cloud.” – Burzin Patel, HashiCorp VP, Global Partner Alliances

Read More  DevOps On Google Cloud: Tools To Speed Up Software Development Velocity

Managing cloud investments using multiple cloud providers and apps can require complex troubleshooting. That’s why Google Cloud, Third-Party Technology Support is included as a feature with Premium Support for Google Cloud and is focused to resolve multi-vendor issues in a seamless manner along with organization setup, configuration, and troubleshooting. HashiCorp, a Google technology partner, engages in ongoing collaborations with Google Cloud to develop and ensure infrastructure innovation in the cloud.

Premium Support for Google Cloud customers receive technical support services that enable them to focus on their core business and include the world-class capabilities of Technical Account Management (i.e. named Technical Account Manager); Active Assist Recommendations API (i.e. generates proactive system recommendations), Operational Health Reviews (i.e. monthly system improvement reports), and Third-Party Technology Support (i.e. service that streamlines support for multi-cloud environments), while Terraform Cloud and Terraform Enterprise secure the most expedient route to resolve their technical issues (see Table 1).

https://storage.googleapis.com/gweb-cloudblog-publish/images/HashiCorp_2.max-1000x1000.jpg

Table 1: Providers and products supported

In this joint support approach, customers with Google Cloud or HashiCorp support gain the option to submit a support case with either organization. With each case submission, the customer receives the best time-to-resolution as both organizations can help resolve the case. The submitted case initiates a detailed workflow for case progression where both organizations collaborate throughout the life-of-the-case. This ensures each customer receives the right level of technical expertise throughout the entirety of the case, delivering an end-to-end, connected support experience.When a Premium Support for Google Cloud customer chooses to contact Google Cloud Support to initiate a technical case, the Premium Support team leads the troubleshooting for the submitted issue. Should the Premium Support team determine that the issue is isolated to HashiCorp components, the customer will be instructed to open a case with HashiCorp. This is when Premium Support shares the previously collected information with the HashiCorp Support team. The Premium Support team retains the case as open until it is confirmed that HashiCorp Support has driven the case to resolution (see Figure 1). This streamlined, behind-the-scenes approach remains seamless to the customer and ensures ease of use and access to case information not otherwise made available to cloud customers. The same process remains true if or when a Google Premium Support customer initiates their technical issue with the HashiCorp Support team.
https://storage.googleapis.com/gweb-cloudblog-publish/images/hashicorp.max-2000x2000.jpg

Figure 1: Collaborative cloud support model

Read More  Hispanic Heritage Month: Storybook Makes Bedtime Fun With The Help Of Google Cloud

In summary

After strategic collaboration and in direct response to customer feedback, Google Cloud Support and HashiCorp Support have developed a more efficient cloud support service model for their customers in common. This support model enables Premium Support for Google Cloud customers and Terraform support for HashiCorp customers to eliminate uncertainty for submission of technical issues and enables the reduction of the time-to-resolution. With the majority of today’s businesses having the complexity of multi-cloud environments, Google Cloud and HashiCorp jointly deliver a more simplified process for subscribed cloud customers to submit and resolve their technical issues.

To learn more visit:

  • Google Cloud
    • Third-party Technology Support
    • Customer Care Services
    • Premium Support for Google Cloud
  • Terraform
    • Terraform with Google Cloud – Best Practices
    • Terraform Cloud Product Overview
    • Terraform Google Provider
    • Terraform Google Beta Provider

For questions, email: [email protected]

 

By: John Bunney (Senior Director, Google Advanced Cloud Support)
Source: Google Cloud Blog


For enquiries, product placements, sponsorships, and collaborations, connect with us at [email protected]. We'd love to hear from you!

Our humans need coffee too! Your support is highly appreciated, thank you!

aster_cloud

Related Topics
  • Cloud Support
  • Google Cloud
  • Hashicorp
You May Also Like
Penguin
View Post
  • Engineering

How To Find And Fix Broken Packages On Linux

  • September 19, 2023
View Post
  • Design
  • Engineering

4 Ways To Improve Long Term Kubernetes Capacity And Cloud Costs In Kubernetes

  • September 9, 2023
View Post
  • Engineering
  • Platforms
  • Research
  • Technology

Fast-Tracking Fusion Energy’s Arrival With AI And Accessibility

  • September 6, 2023
View Post
  • Cloud-Native
  • Computing
  • Engineering
  • Platforms

Farewell EC2-Classic, It’s Been Swell

  • September 4, 2023
Automation
View Post
  • Automation
  • Platforms
  • Tools

Automate Your Data Warehouse Migration To BigQuery With New Data Migration Tool

  • August 24, 2023
View Post
  • Engineering
  • Research

Architecting The Future Of Supercomputing

  • August 23, 2023
Ruler, compass, and pen
View Post
  • Engineering
  • Gears

An Engineer’s Starter Pack – Must Have Supplies For The Trade

  • August 17, 2023
Rope
View Post
  • Computing
  • Design
  • Engineering

The Tug-Of-War Between Cloud Optimization And Cloud Innovation

  • August 17, 2023

Stay Connected!
LATEST
  • 1
    Combining AI With A Trusted Data Approach On IBM Power To Fuel Business Outcomes
    • September 21, 2023
  • 2
    Start Your Ubuntu Confidential VM With Intel® TDX On Google Cloud
    • September 20, 2023
  • Microsoft and Adobe 3
    Microsoft And Adobe Partner To Deliver Cost Savings And Business Benefits
    • September 20, 2023
  • 4
    Huawei Connect 2023: Accelerating Intelligence For Shared Success
    • September 20, 2023
  • 5
    Huawei Releases Data Center 2030, Leading Innovation and Development of New Data Centers
    • September 20, 2023
  • Penguin 6
    How To Find And Fix Broken Packages On Linux
    • September 19, 2023
  • Volkswagen 7
    Volkswagen Races Toward Next-Gen Automotive Manufacturing Leadership With Google Cloud And T-Systems
    • September 19, 2023
  • 8
    VMware Scales Multi-Cloud Security With Workforce Identity Federation
    • September 18, 2023
  • Intel Innovation 9
    Intel Innovation 2023
    • September 15, 2023
  • Private 10
    A Comeback For Private Clouds
    • September 14, 2023
about
Hello World!

We are aster.cloud. We’re created by programmers for programmers.

Our site aims to provide guides, programming tips, reviews, and interesting materials for tech people and those who want to learn in general.

We would like to hear from you.

If you have any feedback, enquiries, or sponsorship request, kindly reach out to us at:

[email protected]
Most Popular
  • 1
    Microsoft And Oracle Expand Partnership To Deliver Oracle Database Services On Oracle Cloud Infrastructure In Microsoft Azure
    • September 14, 2023
  • 2
    Real-Time Ubuntu Is Now Available In AWS Marketplace
    • September 12, 2023
  • 3
    IBM Brings Watsonx To ESPN Fantasy Football With New Waiver Grades And Trade Grades
    • September 13, 2023
  • 4
    NASA Shares Unidentified Anomalous Phenomena Independent Study Report
    • September 14, 2023
  • 5
    Introducing OpenAI Dublin
    • September 14, 2023
  • /
  • Technology
  • Tools
  • About
  • Contact Us

Input your search keywords and press Enter.