With Google Cloud Customer Care, Wayfair leaders were able to navigate their new cloud platform with confidence, and modernize tools to cope with the fluctuating demands of their customers. Premium Support, the selected tier of Customer Care, delivered a team of Technical Account Managers (TAMs) who proactively activated support tools in the early stages of the migration process. This enabled the very same ML Engineers, data engineers and app developers, who were in the Google Cloud Learning services to appropriately place their time and focus on core-business initiatives, while participating in cloud training which encouraged innovation and drove higher performance and productivity. TAMs continue to support Wayfair’s ongoing operational health, including during peak online events and providing deep technical expertise as technical issues arise. They also play a critical role in the delivery and progression of the Google Cloud Learning services by serving as subject-matter-experts (SMEs) to guide, answer questions, and provide best practices and strategies for successful certification to participants.
From our partners:
With Google Cloud Customer Experience services, Wayfair employees successfully completed two, 12-week training programs for Professional Cloud Architect with more than 75 participants per cohort engaged. In addition, a Cloud Hero training event for infrastructure, and a professional data engineering pilot were completed with 15 participants motivated to complete their certification exams. As a result of the collaborative learning programs, Wayfair has more than 100 certified employees, and has achieved consistent year-over-year growth in cloud skills. Wayfair employees shared feedback with Google Cloud which was leveraged to establish a new community of practice, where participants are enabled to team with Google Cloud to learn and study for certification exams.
The training partnership we have with Google Cloud enabled hundreds of Wayfairians to build cloud native skills. This has been instrumental in our successful cloud migration and transformational efforts.
Jordan Chernev, Head of Cloud Infrastructure, Wayfair
- Google Cloud Premium Supportto empower business innovation with expert-led technical guidance and support
- Google Cloud Training & Certificationto expand and diversify your team’s cloud education
By: Maribeth Baldassarri (Cloud Customer Experience Account Lead, Google Cloud)
Source: Google Cloud Blog
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