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Dialogflow


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One of the best practices of software development is to refactor common code into modules and then use it across your application. A key feature of Dialogflow CX is to ensure that multiple teams are able to work on complex agents. This will require that it supports reuse of common functionality across flows, not just …

2021 has been a high-stakes year for call centers, with many organizations forced to rapidly scale up their call center operations in response to ongoing pandemic disruptions. We’re proud that 2021 has also been an amazing year for Google Cloud’s Contact Center AI (CCAI), which has helped our customers adapt and thrive, despite the challenging …