aster.cloud aster.cloud
  • /
  • Platforms
    • Public Cloud
    • On-Premise
    • Hybrid Cloud
    • Data
  • Architecture
    • Design
    • Solutions
    • Enterprise
  • Engineering
    • Automation
    • Software Engineering
    • Project Management
    • DevOps
  • Programming
    • Learning
  • Tools
  • About
  • /
  • Platforms
    • Public Cloud
    • On-Premise
    • Hybrid Cloud
    • Data
  • Architecture
    • Design
    • Solutions
    • Enterprise
  • Engineering
    • Automation
    • Software Engineering
    • Project Management
    • DevOps
  • Programming
    • Learning
  • Tools
  • About
aster.cloud aster.cloud
  • /
  • Platforms
    • Public Cloud
    • On-Premise
    • Hybrid Cloud
    • Data
  • Architecture
    • Design
    • Solutions
    • Enterprise
  • Engineering
    • Automation
    • Software Engineering
    • Project Management
    • DevOps
  • Programming
    • Learning
  • Tools
  • About
  • Tech
  • Technology
  • Tools

Customer Success Starts With ChromeOS

  • aster.cloud
  • November 14, 2022
  • 3 minute read
Great customer service leads to happy, engaged customers and directly impacts revenue growth, customer loyalty and brand reputation. Your agents help your customers everyday, ChromeOS helps your agents stay productive and engaged at work.With customer satisfaction still heavily reliant on time to resolution, productivity is paramount for both agent engagement and customer delight. But with the number of apps, tabs, and windows agents use to help each customer, it can be difficult and slow to locate the right information at the right time. This challenge is only compounded in the modern customer experience center, where agents often handle multiple interactions across voice, chat, and email.To solve this problem, we are excited to announce a new agent productivity capability, ChromeOS Desk available as a connector in trusted tester. The connector integrates with communications apps to automatically create a new desk for each customer interaction, organizing all the apps, windows, and tools an agent needs within one neat box. When the interaction ends, the desk with all its case-specific windows can be closed with one click. This solution is only available to contact centers running on ChromeOS.Today, we’re proud to announce that leading communications providers, Dialpad, Edify, NICE, and RingCentral integrate with ChromeOS Desk connector to help agents better help customers.https://youtu.be/0WTFtbz5ICc

ChromeOS Desk
Increase agent productivity with ChromeOS1ChromeOS also helps contact centers improve productivity and performance while securing their system and data in the background so agents are not interrupted by forced downtime due to system updates, security patches, and maintenance . A new research report from IDC, reports that contact centers using ChromeOS not only improve agent productivity by 19%, they also resolve tickets 33% quicker.A key ChromeOS capability that causes this increased productivity is automatic updates and security patches. ChromeOS users report losing 77% less time to device restarts compared to other devices. A real estate company interviewed by IDC said, “With [a previous device], especially with these older ones, they were rebooting daily, or a couple times a week. If an update was involved, then it could take up to 1–2 hours, or if something goes wrong, it could take all day or longer to fix it. ChromeOS devices rarely reboot.”Increased ROI1Agent productivity not only translates to happier customers, it leads to improved profit margins. And with ChromeOS, improved productivity is just one of the capabilities that lead to increased return on investment. IDC found that ChromeOS devices cost 27% less to purchase and operate compared to previous or other devices. One U.S.-based pharmaceutical company noted, “If you look at the cost of [other devices we’ve used], we’re looking at $1,500–$1,600 per device with the minimum configuration. With a Chromebook, you’re looking at $420 per device; so it’s a third of the cost and that’s a significant difference.”


Partner with aster.cloud
for your next big idea.
Let us know here.



From our partners:

CITI.IO :: Business. Institutions. Society. Global Political Economy.
CYBERPOGO.COM :: For the Arts, Sciences, and Technology.
DADAHACKS.COM :: Parenting For The Rest Of Us.
ZEDISTA.COM :: Entertainment. Sports. Culture. Escape.
TAKUMAKU.COM :: For The Hearth And Home.
ASTER.CLOUD :: From The Cloud And Beyond.
LIWAIWAI.COM :: Intelligence, Inside and Outside.
GLOBALCLOUDPLATFORMS.COM :: For The World's Computing Needs.
FIREGULAMAN.COM :: For The Fire In The Belly Of The Coder.
ASTERCASTER.COM :: Supra Astra. Beyond The Stars.
BARTDAY.COM :: Prosperity For Everyone.

Read More  Sony Semiconductor Solutions And Microsoft Partner To Create Smart Camera Solutions For Enterprise Customers

Enhanced security1

ChromeOS is designed with security at its core – with zero ransomware attacks ever reported.ChromeOS automates security updates and stores data in the cloud by default. If a device is ever lost or stolen there is no data on the device, reducing your organization’s exposure to security risks. IDC reported that the use of ChromeOS improved security posture, including 24% fewer security attacks, 29% lower overall security risk and 29% more efficient device security teams.

Try ChromeOS Desk connector solutions today

For customers of ChromeOS and Dialpad, Edify, NICE, and RingCentral, it’s easy to get started with ChromeOS Desk solutions.

  • Reach out to the ChromeOS team directly to join the Trusted Tester program and try ChromeOS Desk
  • To learn more about how ChromeOS can help you increase agent productivity, control costs, simplify management and enhance security, read the full IDC report available on our website.

1IDC: The Business Value of ChromeOS Devices for Contact Centers, October 2022

 

By: Janet Macintyre (Product Manager, Chrome OS PM and UX)
Source: Google Cloud Blog


For enquiries, product placements, sponsorships, and collaborations, connect with us at [email protected]. We'd love to hear from you!

Our humans need coffee too! Your support is highly appreciated, thank you!

aster.cloud

Related Topics
  • Chrome Enterprise
  • ChromeOS
  • Google Cloud
You May Also Like
View Post
  • Computing
  • Multi-Cloud
  • Technology

Pure Accelerate 2025: All the news and updates live from Las Vegas

  • June 18, 2025
View Post
  • Computing
  • Multi-Cloud
  • Technology

‘This was a very purposeful strategy’: Pure Storage unveils Enterprise Data Cloud in bid to unify data storage, management

  • June 18, 2025
View Post
  • Computing
  • Multi-Cloud
  • Technology

What is cloud bursting?

  • June 18, 2025
View Post
  • Computing
  • Multi-Cloud
  • Technology

There’s a ‘cloud reset’ underway, and VMware Cloud Foundation 9.0 is a chance for Broadcom to pounce on it

  • June 17, 2025
View Post
  • Computing
  • Multi-Cloud
  • Technology

What is confidential computing?

  • June 17, 2025
View Post
  • Computing
  • Multi-Cloud
  • Technology

Oracle adds xAI Grok models to OCI

  • June 17, 2025
View Post
  • Computing
  • Multi-Cloud
  • Technology

Fine-tune your storage-as-a-service approach

  • June 16, 2025
View Post
  • Technology

Advanced audio dialog and generation with Gemini 2.5

  • June 15, 2025

Stay Connected!
LATEST
  • 1
    Pure Accelerate 2025: All the news and updates live from Las Vegas
    • June 18, 2025
  • 2
    ‘This was a very purposeful strategy’: Pure Storage unveils Enterprise Data Cloud in bid to unify data storage, management
    • June 18, 2025
  • What is cloud bursting?
    • June 18, 2025
  • 4
    There’s a ‘cloud reset’ underway, and VMware Cloud Foundation 9.0 is a chance for Broadcom to pounce on it
    • June 17, 2025
  • What is confidential computing?
    • June 17, 2025
  • Oracle adds xAI Grok models to OCI
    • June 17, 2025
  • Fine-tune your storage-as-a-service approach
    • June 16, 2025
  • 8
    Advanced audio dialog and generation with Gemini 2.5
    • June 15, 2025
  • 9
    A Father’s Day Gift for Every Pop and Papa
    • June 13, 2025
  • 10
    Global cloud spending might be booming, but AWS is trailing Microsoft and Google
    • June 13, 2025
about
Hello World!

We are aster.cloud. We’re created by programmers for programmers.

Our site aims to provide guides, programming tips, reviews, and interesting materials for tech people and those who want to learn in general.

We would like to hear from you.

If you have any feedback, enquiries, or sponsorship request, kindly reach out to us at:

[email protected]
Most Popular
  • Google Cloud, Cloudflare struck by widespread outages
    • June 12, 2025
  • What is PC as a service (PCaaS)?
    • June 12, 2025
  • 3
    Crayon targets mid-market gains with expanded Google Cloud partnership
    • June 10, 2025
  • By the numbers: Use AI to fill the IT skills gap
    • June 11, 2025
  • 5
    Apple services deliver powerful features and intelligent updates to users this autumn
    • June 11, 2025
  • /
  • Technology
  • Tools
  • About
  • Contact Us

Input your search keywords and press Enter.