aster.cloud aster.cloud
  • /
  • Platforms
    • Public Cloud
    • On-Premise
    • Hybrid Cloud
    • Data
  • Architecture
    • Design
    • Solutions
    • Enterprise
  • Engineering
    • Automation
    • Software Engineering
    • Project Management
    • DevOps
  • Programming
    • Learning
  • Tools
  • About
  • /
  • Platforms
    • Public Cloud
    • On-Premise
    • Hybrid Cloud
    • Data
  • Architecture
    • Design
    • Solutions
    • Enterprise
  • Engineering
    • Automation
    • Software Engineering
    • Project Management
    • DevOps
  • Programming
    • Learning
  • Tools
  • About
aster.cloud aster.cloud
  • /
  • Platforms
    • Public Cloud
    • On-Premise
    • Hybrid Cloud
    • Data
  • Architecture
    • Design
    • Solutions
    • Enterprise
  • Engineering
    • Automation
    • Software Engineering
    • Project Management
    • DevOps
  • Programming
    • Learning
  • Tools
  • About
Microsoft
  • Technology

Lumen Technologies dives into Microsoft 365 Copilot to help enhance employee efficiency and customer relationships

  • Dean Marc
  • August 30, 2023
  • 3 minute read

Generative AI tool shows early signs of helping Lumen innovate for growth

DENVER, Colo., and REDMOND, Wash. — Aug. 30, 2023 — Lumen Technologies Inc. (NYSE: LUMN), a multinational technology company, is working with Microsoft Corp. (Nasdaq: MSFT) to deploy Microsoft 365 Copilot to empower its approximately 30,000 employees. Lumen is beta-testing Microsoft 365 Copilot as a part of the Early Access Program (EAP). The company has already seen the benefits of equipping some of its teams with Microsoft’s large language model (LLM) AI solutions, with plans to deploy the tech more broadly in the future.


Partner with aster.cloud
for your next big idea.
Let us know here.



From our partners:

CITI.IO :: Business. Institutions. Society. Global Political Economy.
CYBERPOGO.COM :: For the Arts, Sciences, and Technology.
DADAHACKS.COM :: Parenting For The Rest Of Us.
ZEDISTA.COM :: Entertainment. Sports. Culture. Escape.
TAKUMAKU.COM :: For The Hearth And Home.
ASTER.CLOUD :: From The Cloud And Beyond.
LIWAIWAI.COM :: Intelligence, Inside and Outside.
GLOBALCLOUDPLATFORMS.COM :: For The World's Computing Needs.
FIREGULAMAN.COM :: For The Fire In The Belly Of The Coder.
ASTERCASTER.COM :: Supra Astra. Beyond The Stars.
BARTDAY.COM :: Prosperity For Everyone.

“We are thrilled to be leading the early deployment of Microsoft 365 Copilot at Lumen Technologies,” said Kate Johnson, president and CEO, Lumen Technologies Inc. “Giving our workforce the digital tools they need to deliver dramatically improved customer experiences with greater ease is an essential part of our company transformation. Our people are seeing immediate productivity improvements with Copilot, allowing them to focus on more value-added activities each day.”

Microsoft 365 Copilot can disrupt the telecommunications industry by providing employees with a tool to help enhance creativity, productivity and skills with real-time intelligent assistance. It has the potential to significantly improve employee productivity by automating tedious tasks and providing powerful tools for data analysis and decision-making. With features such as meeting summaries in Microsoft Teams and Copilot enhancements across Outlook, PowerPoint and other Microsoft 365 apps, employees can get back important time to deliver on strategic priorities.

Customer service teams at Lumen are using Copilot to surface relevant policies, summarize tickets or easily access step-by-step repair instructions from manuals. Sales and customer experience teams are using Copilot to add depth and context to customer communications and summarize actions and next steps. Across the board, teams are using Copilot to quickly create presentations, and for new business proposal and statement-of-work creation to deliver a consistent Lumen message and experience.

Read More  Introducing OpenAI o1-preview

Lumen is among the first companies to start working with Microsoft 365 Copilot as one of the EAP adopters. Microsoft 365 Copilot combines the power of LLMs with data in the Microsoft Graph — calendar, emails, chats, documents, meetings and more — and the Microsoft 365 apps to turn words into a powerful productivity tool.

“Microsoft 365 Copilot has the power to revolutionize the way we work, enabling people to focus on what truly matters and drive their organizations forward,” said Deb Cupp, president, Americas Microsoft. “We are thrilled to be delivering this technology to innovative companies like Lumen to help them achieve their goals.”

As a pioneer in the telecommunications industry, Lumen is pushing the envelope when it comes to enhancing the customer experience. By harnessing the power of advanced AI technologies such as generative AI and AI language models through tools like Microsoft 365 Copilot, Lumen can provide their teams with the cutting-edge tools they need to succeed and drive their business forward.

About Lumen Technologies

Lumen connects the world. We are dedicated to furthering human progress through technology by connecting people, data, and applications – quickly, securely, and effortlessly. Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers’ needs today and as they build for tomorrow. For news and insights visit news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies, and YouTube: /lumentechnologies.

About Microsoft

Microsoft (Nasdaq “MSFT” @Microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

Read More  TSMC and Synopsys Bring Breakthrough NVIDIA Computational Lithography Platform to Production

For more information, press only:

Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]

Danielle Spears, Corporate Communications for Lumen, (407) 961-3838, [email protected]

Source: cyberpogo.com


For enquiries, product placements, sponsorships, and collaborations, connect with us at [email protected]. We'd love to hear from you!

Our humans need coffee too! Your support is highly appreciated, thank you!

Dean Marc

Part of the more nomadic tribe of humanity, Dean believes a boat anchored ashore, while safe, is a tragedy, as this denies the boat its purpose. Dean normally works as a strategist, advisor, operator, mentor, coder, and janitor for several technology companies, open-source communities, and startups. Otherwise, he's on a hunt for some good bean or leaf to enjoy a good read on some newly (re)discovered city or walking roads less taken with his little one.

Related Topics
  • AI
  • Artificial Intelligence
  • Generative AI
  • Lumen Technologies
  • Microsoft
  • Microsoft 365 Copilot
You May Also Like
View Post
  • Computing
  • Multi-Cloud
  • Technology

Pure Accelerate 2025: All the news and updates live from Las Vegas

  • June 18, 2025
View Post
  • Computing
  • Multi-Cloud
  • Technology

‘This was a very purposeful strategy’: Pure Storage unveils Enterprise Data Cloud in bid to unify data storage, management

  • June 18, 2025
View Post
  • Computing
  • Multi-Cloud
  • Technology

What is cloud bursting?

  • June 18, 2025
View Post
  • Computing
  • Multi-Cloud
  • Technology

There’s a ‘cloud reset’ underway, and VMware Cloud Foundation 9.0 is a chance for Broadcom to pounce on it

  • June 17, 2025
View Post
  • Computing
  • Multi-Cloud
  • Technology

What is confidential computing?

  • June 17, 2025
View Post
  • Computing
  • Multi-Cloud
  • Technology

Oracle adds xAI Grok models to OCI

  • June 17, 2025
View Post
  • Computing
  • Multi-Cloud
  • Technology

Fine-tune your storage-as-a-service approach

  • June 16, 2025
View Post
  • Technology

Advanced audio dialog and generation with Gemini 2.5

  • June 15, 2025

Stay Connected!
LATEST
  • 1
    Pure Accelerate 2025: All the news and updates live from Las Vegas
    • June 18, 2025
  • 2
    ‘This was a very purposeful strategy’: Pure Storage unveils Enterprise Data Cloud in bid to unify data storage, management
    • June 18, 2025
  • What is cloud bursting?
    • June 18, 2025
  • 4
    There’s a ‘cloud reset’ underway, and VMware Cloud Foundation 9.0 is a chance for Broadcom to pounce on it
    • June 17, 2025
  • What is confidential computing?
    • June 17, 2025
  • Oracle adds xAI Grok models to OCI
    • June 17, 2025
  • Fine-tune your storage-as-a-service approach
    • June 16, 2025
  • 8
    Advanced audio dialog and generation with Gemini 2.5
    • June 15, 2025
  • 9
    A Father’s Day Gift for Every Pop and Papa
    • June 13, 2025
  • 10
    Global cloud spending might be booming, but AWS is trailing Microsoft and Google
    • June 13, 2025
about
Hello World!

We are aster.cloud. We’re created by programmers for programmers.

Our site aims to provide guides, programming tips, reviews, and interesting materials for tech people and those who want to learn in general.

We would like to hear from you.

If you have any feedback, enquiries, or sponsorship request, kindly reach out to us at:

[email protected]
Most Popular
  • Google Cloud, Cloudflare struck by widespread outages
    • June 12, 2025
  • What is PC as a service (PCaaS)?
    • June 12, 2025
  • 3
    Crayon targets mid-market gains with expanded Google Cloud partnership
    • June 10, 2025
  • By the numbers: Use AI to fill the IT skills gap
    • June 11, 2025
  • 5
    Apple services deliver powerful features and intelligent updates to users this autumn
    • June 11, 2025
  • /
  • Technology
  • Tools
  • About
  • Contact Us

Input your search keywords and press Enter.