aster.cloud aster.cloud
  • /
  • Platforms
    • Public Cloud
    • On-Premise
    • Hybrid Cloud
    • Data
  • Architecture
    • Design
    • Solutions
    • Enterprise
  • Engineering
    • Automation
    • Software Engineering
    • Project Management
    • DevOps
  • Programming
  • Tools
  • About
  • /
  • Platforms
    • Public Cloud
    • On-Premise
    • Hybrid Cloud
    • Data
  • Architecture
    • Design
    • Solutions
    • Enterprise
  • Engineering
    • Automation
    • Software Engineering
    • Project Management
    • DevOps
  • Programming
  • Tools
  • About
aster.cloud aster.cloud
  • /
  • Platforms
    • Public Cloud
    • On-Premise
    • Hybrid Cloud
    • Data
  • Architecture
    • Design
    • Solutions
    • Enterprise
  • Engineering
    • Automation
    • Software Engineering
    • Project Management
    • DevOps
  • Programming
  • Tools
  • About
  • Software
  • Tools

Bridging The Gap For Remote Workers Through Digital Assistants

  • aster_cloud
  • April 15, 2020
  • 4 minute read

AI-based chatbots or digital assistants stand to change the way we interact with business applications, not just consumer ones. The main benefit is the ability to get immediate responses to queries via natural local language, without having to download apps or get training.

While we have the freedom to engage in user-friendly experiences in our personal lives – such as Alexa and Siri – there have been few options for people in their professional lives. But that’s changing. As Steve Miranda, Oracle’s executive vice president of application development, remarked, “In HR, every common question or transaction has lent itself nicely to digital assistants. Within the next year, we will be calling HTML our ‘old UI.’ Every transaction you have will be through a digital assistant UI.”


Partner with aster.cloud
for your next big idea.
Let us know here.


cyberpogo

Work-at-home requirements associated with the spread of COVID-19 have made it all the more important to give employees easy access to ever-changing information – on company policies, insurance coverage, and public health guidance, in addition to the usual cadence of questions on vacation balances, status of expenses, and IT workarounds.

Here are a few key ways in which chatbots and digital assistants can help.

01. An assistant for every employee

Finding answers to simple questions can be a frustrating experience if there is no easy way to do so. Take, for example, basic questions like “how many vacation days do I have left?” or “what do I do if I have a change in marital status?” In some cases, employees need to log into their VPN to find the policy document or a web page, or the application – which they then need to further navigate to find answers to these straightforward questions. With a digital assistant, employees can simply speak the question out loud in a natural way or simply input the text, instead of having to navigate multiple screens or interfaces, and they will receive an immediate response. Not only that, the digital assistant can further help them by recommending or taking action as a follow-up to their original interaction and be a true assistant for the employees. For example, rather than just informing the employee on what to do to change their marital status, the digital assistant can actually trigger the change process by gathering the necessary information and then updating the relevant systems with that information.

Read More  Apple’s Worldwide Developers Conference 2020 Kicks Off In June With An All-new Online Format

02. Answering general policy questions

With rapidly evolving governmental directives such as sheltering-in-place and social distancing, most organizations are quickly adapting their HR policies and guidelines. At the same time, employees need help and answers from their organizations more than ever. Questions may range widely from policies on employment, travel guidelines, and health and safety instructions, as well as guidelines on dealing with and working during the pandemic. In some cases, the information is very dynamic and changes by the minute. Digital assistants give employees a consistent channel, which is available 24×7, to ask their questions so they can get an immediate response – while freeing up the HR and IT/support teams to manage the more complex challenges they are facing today. In fact, you can also use digital assistants to send proactive alerts and notifications like changes in policies, so that employees don’t need to keep checking or search for the latest information time and again.

03. Supporting employee health and safety

Practicing social distancing has also had an impact on recruitment, onboarding, and training processes for organizations. In effect, these processes provide resources and support that most organizations may seriously need in these uncertain times. Using a digital assistant, businesses can drive candidates’ pre-screening and interview scheduling online, across any messaging channel. You can drive virtual onboarding by enabling easy remote online access to relevant trainings, policies, and materials all via a digital assistant. Data can also be safely recorded to keep track of employee health status based on the organization’s health policy and guidelines. A digital assistant can also save the employee from the time-consuming task of completing forms or reporting on any health-related issues at work.

Read More  Learning To Code: The New Super Mom Skill To Have

04. Employee self-service

Whether working remotely or on-site as needed, employees may need access to both information and processes beyond just the HR systems. From submitting expenses to filing IT support tickets to making changes to travel plans, we touch a number of systems or applications as employees. Some processes even span across multiple systems, like role- or location-based expense reimbursement policies, where the system requires role information from the HR system before interacting with the finance/ERP system for reimbursement. A digital assistant is one common interaction point for employees, contractors, or partners across multiple applications and can provide a quick, consistent, and concise response.

Leading an organization through this unprecedented time has put an increased demand on the HR function. As a result, organizations would be wise to leverage AI-powered technologies such as digital assistants to scale their functions, create online connection and engagement, and provide dynamic updates on policies and safety guidance without bogging down human communication channels – which need to be available for essential tasks. A digital assistant can support an organization by providing benefits such as:

  • Lowering operational costs via online self-service & automation
  • Expanding HR availability 24×7 across different channels
  • Enabling easy access to information and processes delivered via text or natural language
  • Delivering consistent information and maintaining employee engagement
  • Enabling proactive HR outreach

Digital assistants can support the functions employees may need now while creating efficiencies for the long term. For more information or to discuss how a digital assistant can support your needs, email us here. Stay well, and be safe.

Read More  Oracle Explores The Future Of Energy At New Smithsonian FUTURES Exhibit

 

By Suhas Uliyar, Vice President, AI and Digital Assistant


Our humans need coffee too! Your support is highly appreciated, thank you!

aster_cloud

Related Topics
  • Oracle
  • Oracle Digital Assistant
  • Remote Work
  • Remote Workers
You May Also Like
View Post
  • Architecture
  • Platforms
  • Software
  • Solutions
  • Technology

What To Expect From Apple’s WWDC 2023

  • June 1, 2023
View Post
  • Engineering
  • Tools

Red Hat Puts Podman Container Management On The Desktop

  • May 30, 2023
View Post
  • Engineering
  • Practices
  • Tools

Tricentis Launches Quality Engineering Community ShiftSync

  • May 23, 2023
View Post
  • Containers
  • Public Cloud
  • Software
  • Software Engineering

How To Easily Migrate Your Apps To Containers — Free Deep Dive And Workshop

  • May 18, 2023
View Post
  • Computing
  • Tools

New Relic Launches AWS Systems Manager Distributor Integration

  • May 17, 2023
View Post
  • Software
  • Technology

Somehow OpenSearch Has Succeeded

  • May 16, 2023
View Post
  • Public Cloud
  • Software

Best Practices For Monetizing Cloud-based Technology And 5G Networks

  • May 15, 2023
View Post
  • Public Cloud
  • Software

New Cloud Deploy Features Make Application Deployment Even More Efficient

  • May 15, 2023

Stay Connected!
LATEST
  • 1
    Amazing Federated Multicloud Apps
    • June 2, 2023
  • 2
    What’s The Future Of DevOps? You Tell Us. Take The 2023 Accelerate State Of DevOps Survey
    • June 2, 2023
  • 3
    Resolving Deployment Issues With Ts-node And Azure Development Pipelines
    • June 1, 2023
  • 4
    What To Expect From Apple’s WWDC 2023
    • June 1, 2023
  • 5
    What Is Platform Engineering And Why Adopt It In Your Company?
    • June 1, 2023
  • 6
    Four Steps To Managing Your Cloud Logging Costs On A Budget
    • May 31, 2023
  • 7
    Red Hat Puts Podman Container Management On The Desktop
    • May 30, 2023
  • 8
    The Agile Mindset: A Path to Personal Fulfillment and Growth
    • May 30, 2023
  • 9
    G7 2023: The Real Threat To The World Order Is Hypocrisy.
    • May 27, 2023
  • 10
    Build Next-Generation, AI-Powered Applications On Microsoft Azure
    • May 26, 2023
about
Hello World!

We are aster.cloud. We’re created by programmers for programmers.

Our site aims to provide guides, programming tips, reviews, and interesting materials for tech people and those who want to learn in general.

We would like to hear from you.

If you have any feedback, enquiries, or sponsorship request, kindly reach out to us at:

[email protected]
Most Popular
  • 1
    Huawei OceanStor Pacific Scale-Out Storage Tops IO500 Rankings
    • May 26, 2023
  • 2
    MongoDB And Alibaba Cloud Extend Global Partnership
    • May 25, 2023
  • 3
    Tricentis Launches Quality Engineering Community ShiftSync
    • May 23, 2023
  • 4
    Oracle Cloud Infrastructure Adds To Growing List Of Government Approved Cloud Services
    • May 22, 2023
  • 5
    Huawei And Partners Announce Yucatan Wildlife Conservation Findings
    • May 18, 2023
  • /
  • Technology
  • Tools
  • About
  • Contact Us

Input your search keywords and press Enter.