Document AI For Government Makes It Easier To Process Documents And Deliver Better Constituent Services

2. Handwritten entries and those in multiple languages add to the challenges of understanding and entering data quickly.

3. Document processing is labor intensive when scanning, reading, data entry, indexing, and matching are all done manually

With Document AI, state, local and federal agencies can accelerate time to delivery of critical services by decreasing the manual labor needed to process documents.

This solution can assist government workers by automatically extracting content from unstructured and handwritten documents and keying data into their existing system of record. We have expanded the capability to understand documents more easily and accurately over the years. As such, we are excited to announce new functionality that addresses the unique challenges faced by public sector agencies and their employees.

Document AI – A unified suite to support common government use cases
Document AI for government includes pre-built document models for many widely used government document types, including invoices, receipts, driver’s license, passport, payslips, tax forms, and more. There may be scenarios where you want to extract additional fields or improve accuracy with your own documents. We now offer the ability to transfer learning or uptrain a pre-built model.

For scenarios where constituents are dealing with custom documents where a pre-built model may not exist, we offer Document AI Workbench. With the release of Document AI Workbench, government agencies can now create custom document models to extract fields from any document, image and form, enabling you to accelerate and streamline almost any workflow that requires heavy document processing.

Finally, with Document AI Accelerator, government workers can now use a lightweight workflow tool to manage the flow of incoming applications by identifying and classifying documents, matching documents to a single constituent and proactively reaching out if there is missing or inaccurate information. We also provide the ability to integrate human reviews for accuracy and validation.

Document AI helps unlock insights for a variety of use cases at Government agencies. Be it extracting fields from custom documents, or specific documents such as driver’s license, passport, taxes, or text in over 200 languages, Document AI offers a way to more easily process and automate documents.

The State of Hawaii used Document AI to extract travel and health information from visitors to safely reopen to tourism. “You need technology that can scale up easily and continue to be fast. The system now routinely handles 25,000 or more per day..”Doug Murdock, CIO, Office of Enterprise Technology Services, State of Hawaii.

Learn more about how the government is accelerating innovation at our Google Government Summit and upcoming coffee hour on Automated Document Processing.